Financial services
Evidence-based findings for established financial service providers and fintech innovators
Insights into customer expectations, financial data management and analytics, and long-term market sizing.
Whether we’re working with industry leaders to develop new financial products for high-net-worth customers, or conducting in-depth interviews with retail merchants for point-of-sale (POS) software, our dedicated research teams are skilled at handling commercially and personally sensitive information with discretion.
We also conduct high volume coverage projects for reporting on worldwide challenges and opportunities for major payment card providers.
Case studies
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High-net-worth customer value proposition development
• 40 in-depth interviews
• UK, China, Hong Kong, SingaporeRecruited difficult-to-reach individuals on behalf of international banking groups and payment card providers, to research financial services requirements of young high-earners in sectors such as technology, finance and professional services.
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Merchant interviews for point-of-sale solutions provider
• 28 participants
• London, ParisFace-to-face interviews conducted with retail merchants on their premises, on behalf of an emerging POS fintech company. Researched insights into the running and management of POS software, unmet needs of existing customers and competitor analysis.
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Market sizing for a leading payment card provider
• 1.2 million interviews
• WorldwideOn-going long term quantitative projects for a major payment card provider. Conducted over 1.2 million interviews in 29 countries and in 34 specific industry groups. Our dedicated team have built up specific expertise in executing these coverage projects in an accurate and timely way.
